Refund Policy

Welltrix BookHub sells two different things, and the refund position differs between them. Section 2 covers one-time digital purchases, such as an individual guide or ebook. Section 3 covers membership and subscription payments.

This policy sits alongside your legal rights — it does not replace them. Nothing here removes any right you have under consumer law that cannot lawfully be excluded.

Digital guides are supplied immediately: as soon as your payment is confirmed, the guide is unlocked on the page and an access link is emailed to you.

If something has gone wrong, you are entitled to a remedy. Contact us and we will put it right — normally with a full refund — if any of the following applies:

• •You were charged more than once for the same product, or charged in error.
• •You did not receive access to what you paid for and we cannot resolve it for you.
• •The file is faulty, corrupted, incomplete or will not open.
• •The product is materially different from how it was described on the sales page.

Beyond the situations above, if you simply decide the guide is not for you, contact us within 14 days of purchase and tell us why. We consider these requests in good faith and, in practice, we would rather refund an unhappy reader than keep the payment.

We may decline a change-of-mind refund where there is clear evidence of abuse — for example repeated buy-and-refund activity on the same account, or where the content has been copied or redistributed in breach of our Terms.

Consumers in the UK and EU normally have a 14-day right to cancel a distance purchase. For digital content supplied immediately, that right can be lost before the 14 days are up — but only where you expressly asked for the content to be supplied straight away AND acknowledged that doing so means losing the cancellation right, and the trader confirmed this to you.

We want to be straightforward about this: our checkout does not currently ask for that express request and acknowledgement as a separate step. We therefore do not treat your statutory cancellation right as waived simply because a download link was issued, and we will honour a valid cancellation request made within 14 days in line with the rules that apply to you.

Your other statutory rights — for example where digital content is faulty, not as described, or not fit for purpose — are unaffected and apply regardless of the 14-day period.

Cancelling a membership and asking for a refund are two separate things. Cancelling stops future charges; it does not by itself return a payment already taken.

You can cancel your membership at any time from your account, or by emailing us. When you cancel, your membership stays active until the end of the period you have already paid for, and no further payments are taken after that. We do not charge a cancellation fee.

Refunds of membership payments are considered separately from cancellation. We will normally refund a membership payment where:

• •You were charged after cancelling, or charged twice for the same period.
• •A billing error or duplicate subscription occurred.
• •A technical fault on our side prevented you from accessing membership content for a significant part of the period, and we could not fix it.
• •You were charged for a renewal you did not intend and you contact us promptly, having made little or no use of the new period.

Where a period has been substantially used, we would normally cancel future billing rather than refund that period — but tell us your circumstances and we will look at it fairly. Again, this does not affect any statutory right you may have.

Email info@welltrix-bookhub.com with the email address you used at checkout, the product or membership concerned, the approximate date of payment, and a short description of the problem. Please do not send card details.

We typically reply within 1–2 business days. Approved refunds are returned through Stripe to the original payment method, and usually appear within 5–10 business days depending on your bank or card issuer.

If anything in this policy is unclear, or you are unsure which section applies to your purchase, just ask us at info@welltrix-bookhub.com and we will explain.