Privacy Policy

We collect information you give us directly, information created when you use Welltrix BookHub, and limited technical information sent automatically by your browser or device.

• •Account information — your name and email address when you register or are invited to the site.
• •Purchase information — the products or memberships you buy, the amount paid, and the email address you provide at checkout.
• •Content you send us — messages you send by email or through our contact form.
• •Usage and technical information — pages visited, referring links, approximate location derived from your IP address, device and browser type.

If you create an account or join our membership, we store your name, email address and the access level associated with your account so we can give you access to the content you are entitled to. You can update or ask us to correct your account details at any time.

Payments are processed by Stripe. Your card number, expiry date and security code are entered on Stripe's secure checkout and are handled by Stripe — we do not receive, see or store your full payment card details.

What we do receive from Stripe is a record of the transaction: the product purchased, the amount and currency, the payment status, the email address you entered at checkout, and Stripe's own reference identifiers. We use this to deliver your purchase, provide support and keep proper business records.

Stripe acts as an independent payment processor and handles your card details under its own privacy policy and its obligations as a regulated payments provider. If you want to understand how Stripe handles your data, please read Stripe's privacy policy at stripe.com.

We use analytics and advertising measurement tools to understand how visitors find and use the site, and to measure the performance of our advertising. These tools include Google Analytics, Google Ads conversion measurement and the Meta (Facebook) pixel.

These tools tell us things like how many people viewed a page, which adverts led to a visit, and whether a purchase was completed. We use them to measure and improve our marketing — not to make decisions about you individually.

Cookies and similar browser storage are used to keep you signed in, to remember the source of your visit for the length of your session, and to support the analytics and advertising measurement described above.

You can block or delete cookies in your browser settings, and you can use your browser's or device's privacy controls to limit advertising tracking. Some parts of the site — such as staying signed in — may not work properly if you block essential cookies.

• •To deliver the digital products and membership access you have paid for.
• •To send transactional emails such as purchase confirmations and access links.
• •To respond to your questions and provide customer support.
• •To operate, secure and improve the website.
• •To measure the performance of our advertising and understand which content is useful.
• •To keep records we are required to keep, and to prevent fraud or misuse.

We use a small number of third-party providers to run the service, and they process information on our behalf only as needed to provide their service:

• •Base44 — application hosting, database and email delivery.
• •Stripe — payment processing.
• •Google — analytics and advertising measurement.
• •Meta — advertising measurement.

Transactional emails — purchase confirmations, access links and account notices — are part of the service and are sent when you buy or register.

If we send you a reminder about a checkout you did not complete, every such email includes a one-click link to stop those reminders. If we send marketing emails, you can unsubscribe at any time and we will stop.

We keep account and purchase records for as long as your account is active and afterwards for as long as we need them to meet legal, accounting and tax obligations. Support correspondence is kept only as long as needed to deal with your enquiry and any follow-up. Analytics information is retained in aggregated or short-lived form.

The site is served over HTTPS, payments are handled by Stripe rather than by us, and access to purchased content is checked against your account before it is served. Access to our systems is limited to people who need it to operate the service.

No online service can be guaranteed to be completely secure, so we do not claim that it is. If a breach affecting your information occurs and we are required to notify you, we will.

Depending on where you live, you may have the right to ask us for a copy of the personal information we hold about you, to have it corrected or deleted, to object to or restrict certain uses, to withdraw consent where we relied on it, and to ask us to transfer your data to another provider.

To exercise any of these rights, email us using the address below. We will respond within the time allowed by the applicable law. You also have the right to complain to your local data protection authority.

For any question about this policy or about your information, contact us at info@welltrix-bookhub.com. We typically reply within 1–2 business days.